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Like to know which priority group you are in?

You can find this and other information in the FAQs from the Federal Ministry of Health.

https://www.bundesgesundheitsministerium.de/coronavirus/faq-covid-19-impfung.html#c20413

Together against coronavirus. Get vaccinated now!

We can only fight coronavirus together. Every one of us can contribute to protecting others and making our daily lives safer and more liveable again. It’s easy – book an appointment for the vaccine and get vaccinated in one of our centres. So over to you!

How the coronavirus vaccination procedure works

This video from the Federal Ministry of Health shows a vaccination. Please be aware that the procedure for vaccination in your vaccination centre may be slightly different.

Everything’s in place for the major vaccination drive!

In our region, a total of 26 vaccination centres are standing by for the biggest vaccination drive of all time. In addition, mobile vaccination teams are working in the field to vaccinate those who can’t get to our centres. In line with the recommendations of the Standing Vaccination Committee of the Robert Koch Institute (RKI), vaccinations have first been given to residents in old people’s homes and care homes, along with staff in medical facilities and in old people’s homes and care homes.

Since 25 January, appointments have been arranged for those aged 80 and above. Invitations have gone out to them to book an appointment online or using the special bookings hotline - 0800 116 117 01. Vaccinations in our centres started on 8 February. Since 23 April, people aged 70 and above have been able to book appointments for a vaccination with us. In addition, chronically ill people in priority group 2 have been able to book an appointment for a vaccination centre via us since 30 April.

Vaccinations in GP practices started on 7 April. The practices are able to vaccinate their patients in line with the priority groupings. As soon as more vaccine is available, additional practising doctors will be able to perform vaccinations.

Booking appointments via termin.corona-impfung.nrw or via 11 6 11 7 is only available to citizens entitled to book vaccinations.

If you have booked your appointments for your first and second vaccination, you will receive a booking confirmation, a personal booking code and important information about your vaccination. The latest Information sheet on COVID-19 vaccination is available here in multiple languages for download. 

  1. We want to protect as many people as possible in the shortest possible time. Please notify us immediately if you are not able to take up your vaccination appointment. Call the appointments hotline, so that we can release your appointment for someone else and arrange a new appointment with you. This also applies if you feel ill on the day of the vaccination and have a cough, a cold or a fever.
     
  2. Please bring the following documents with you to your appointment:
    • The invitation letter confirming your appointment and containing your personal booking code
    • The signed information form
    • The completed patient history and consent form
    • Your ID card or passport
    • If applicable, your employer certification
    • Your vaccination record
       
  3. Please attend on time for your vaccination appointment. A maximum of one accompanying person can come with you to the vaccination. Dogs are not allowed. Please wear a mask covering your mouth and nose throughout your visit, and keep a distance of at least 1.5 m from other people at all times.
     
  4. Your temperature will be taken when you enter the vaccination centre. After this, you will be registered for the vaccination.
     
  5. A doctor checks your completed documentation. If you have any questions at that stage, you can ask a doctor for advice. Otherwise, you are taken straight through for vaccination. The vaccination is given in the upper arm.
     
  6. After the vaccination, please wait in the monitoring area for 30 minutes. This is a precautionary measure to ensure that you are well and that no acute reaction to the vaccination is experienced. After that, you will be given your confirmation of vaccination and are free to go home again.
     
  7. For full protection from the vaccine, a second vaccination is required. That’s because it takes two vaccinations to get full protection against being infected with coronavirus.

     

Thank you for getting yourself vaccinated and doing your bit, with us, to combat coronavirus.

Coronavirus.nrw – Your health guide on the internet

Do you have any questions, or are you looking for more information about coronavirus? Then coronavirus.nrw is the right place for you!

Further information at coronavirus.nrw

11 6 11 7 – Our patient service

Do you need an urgent appointment with a specialist or medical assistance outside consultation hours? 11 6 11 7 is your free hotline for all non-urgent medical issues - and it is also a support for coronavirus vaccination bookings.

Here’s the link to the 11 6 11 7 website

FAQs on booking appointments

Do you want to book a vaccination?

Appointments can be arranged via the freephone number 0800 116 117 01. Please note that this number is currently experiencing high call levels, and you may have to wait on hold. Alternatively, calls can also be made to 116 117. As a further option, appointments can be booked online at termin.corona-impfung.nrw.

No appointments available for booking?

It can happen that there are temporarily no appointments showing as available at individual vaccination centres. In accordance with the allocation of reliably-held stocks of vaccine for first and second vaccinations promised to us by the Land NRW (North Rhine-Westphalia), appointments are made available, spread over the day. New appointments are continuously being added on the system.

How can people with private medical insurance book an appointment?

No distinction is made in this instance between those insured with a statutory medical insurer and those with private medical insurance.

Are the vaccination centres open on holidays such as Easter Monday and Whit Monday?

Yes.

I live in a neighbouring country, and so I don’t have a German postcode. How can I still book a vaccination?

If you are phoning from abroad, you can book an appointment by phone using this number: +49 203 7140 90 90.
However, you will need to be insured with a German medical insurance provider.
Booking via the online portal is not possible, as the appointments for the relevant vaccination centres are made there using the postcode.

How do I get my vaccination documents after I have made my booking by phone?

The vaccination documents are sent by post. Generally, these arrive to your home five working days after the booking is made by phone.

What documents do I need to bring with me to the vaccination?

  • The booking confirmation
  • A photo ID

Important: If you have it, please bring your vaccination record with you.

The following documents are not a mandatory requirement (but if you can bring them already filled out, it will speed up the process at the vaccination centre):

  • The already-signed and completed declaration of consent (NB: only for the first appointment!) and patient history form (for both appointments)
  • If you have it: medical documents such as the ‘Herzpass’ (heart disease record card), diabetic ID card or list of drugs being taken

You can find current documentation (including in foreign language versions and as plain-language versions) here:

Information sheet on vaccination against COVID-19 using viral vector vaccine

Patient history and consent form for vaccination against COVID-19 using viral vector vaccine

Information sheet on vaccination against COVID-19 using mRNA vaccine

Patient history and consent form for vaccination against COVID-19 using mRNA vaccine;

Translations of these documents can be found here

I have not received the documents in good time ahead of my appointment, after booking the appointment over the phone. Am I still allowed to attend my appointment at the vaccination centre?

If you have not received your documents ahead of your appointment, after booking the appointment over the phone, please reconfirm your appointment via the hotline on 0800 11 6 11 7 or 11 6 11 7. If your appointment is confirmed there and was therefore booked correctly, you can attend the vaccination centre, bringing your ID card or passport with you. If the appointment cannot be confirmed via the hotline, arrange a new appointment immediately during that call.
To speed up the process at the centre, if possible please print off the three documents - consent form, patient history form and information sheet - in duplicate, fill them in and bring them with you One copy is for your own records, and one is retained at the vaccination centre.

You can find the documents at the following website. Please note: the patient history form is included in the consent form.
www.zusammengegencorona.de/downloads/#mediafilter=corona-schutzimpfung

If you are not able to do this, you are still allowed to attend the vaccination centre, bringing your ID card or passport with you. The documentation is then printed out for you at the centre.

I don’t have a printer to print off the documents. What should I do?

To speed up the vaccination process at the centre, we would ask you to get the documents printed off by a relative or friend, if possible. If there is no way for you to print off the documents, you can bring your booking confirmation with you on a smartphone, tablet or other electronic device.

The vaccination documents include a space for the doctor to sign. Who needs to sign that?

The space for the doctor to sign on the vaccination documents is intended for the vaccinating doctor at the centre, not for the person’s GP or consultant.

I registered for the vaccination with KV Nordrhein, but the reply does not match the description of the process on the homepage. How has that happened?

In North Rhine-Westphalia, there are two agencies arranging vaccination appointments: one for the North Rhine region (Düsseldorf and Cologne administrative districts) and one for Westphalia-Lippe (Arnsberg, Detmold and Münster administrative districts). You are assigned to the responsible agency automatically, using the postcode entered – regardless of whether you registered via KV Nordrhein or KV Westfalen-Lippe. You can check whether your home postcode is assigned to North Rhine or Westphalia by clicking here:
www.kbv.de/media/sp/PLZ_to_KV.pdf

I was given two appointments by the KV Nordrhein booking system and was unable to make the appointment for the second dose because I was ill. How can I arrange a replacement appointment?

If you are/were unable to attend the second appointment for medical reasons, please get in touch with your vaccination centre with the certification from your first dose appointment. You will be given a replacement appointment there.

When will I be vaccinated?

The Land NRW region or the Federal Health Ministry is responsible for determining which groups of people can be vaccinated first, and the order for vaccination within the priority groups. For information about the vaccination strategy for the Land NRW, and specifically also about the order for coronavirus vaccination determined at the Federal level, you are welcome to visit the MAGS homepage (Ministry for Employment, Health and Social Affairs of the Land North Rhine-Westphalia) at  www.mags.nrw/coronavirus-impfstrategie. How the vaccine is distributed and which groups of people are prioritised is therefore a decision for the Land, by agreement with the local authority.

Currently, appointments are being made (online or via 0800 116 117 01) solely for the relevant age groups.

I would like an earlier vaccination appointment than is envisaged under the prioritisation arrangements.

The Land NRW region or the Federal Health Ministry is responsible for determining which groups of people can be vaccinated first, and the order for vaccination within the priority groups.

For information about the vaccination strategy for the Land NRW, and specifically also about the order for coronavirus vaccination determined at the Federal level, you are welcome to visit the MAGS (Ministry for Employment, Health and Social Affairs of the Land North Rhine-Westphalia) homepage at www.mags.nrw/coronavirus-impfstrategie.
The Association of Statutory Health Insurance Physicians, North Rhine Region (KV Nordrhein) is currently only arranging appointments for the relevant age groups. How the vaccine is distributed and which groups of people are prioritised is a decision for the Land, by agreement with the local authority.

I have a chronic disease which is listed in a priority group. How can I prove that?

Your GP can issue a doctor’s letter/medical certificate for this, certifying that a disease named in the vaccination regulations is present. The certificate serves as proof that people belong to priority vaccination group 2 or 3; the certificate must first be presented at the vaccination appointment.

You can find an overview here covering prioritisation for vaccination against coronavirus, and an overview showing which priority group you come under.

The invitation procedure is already being handled by the local authorities. For more information about the local authorities, click here. Alternatively, you can ask your GP about the possibility of being vaccinated.

I need to be vaccinated immediately due to my particular illness/circumstances. How and where can I apply for that?

In this situation, too, the condition for entitlement to vaccination is having a personal medical certificate from the doctor who is treating you. Once you have this, you can make an application to the responsible local authority. Further details will need to be clarified with them.

For more information about the local authorities, click here

Can I submit the certificate to you as a precaution?

No, please do not send in these certificates.

What are the requirements as to content and form for the issue of a doctor’s letter or medical certificate as proof of a chronic disease in the sense set out in the coronavirus vaccination regulations?

A certification that an illness in the sense of section 3 paragraph 2 or section 4 paragraph 2 of the Coronavirus Vaccination Regulations pertains is adequate; there are no specifications as to the form. These two paragraphs list the diseases for which vaccination is to be given as a priority. The medical practice is not required to give any details or diagnoses on the certificate.

Graphic illustrating coronavirus vaccination groups

Is the doctor required to issue the letter or medical certificate if he is then vaccinating me in his practice?

No, that is not necessary.

What does a vaccination certificate for contact persons for pregnant women/persons requiring care look like?

In this situation, medical certification is not required. Pregnant persons or persons requiring care are called on to themselves designate and confirm a maximum of two contact persons.

You can obtain information about this procedure from your local authority. For more details, click here.

Who determined the order for vaccinations?

The classification and decision on which groups in the population are to be vaccinated as a priority, and what the order is, are guided by the recommendations of the Standing Vaccination Committee. The recommendations have been implemented in the vaccination regulations, which apply nationwide. KV Nordrhein cannot, and is not permitted to, deviate from the specified priority order.

How can care staff providing services in the community/emergency service workers book appointments?

Appointments for care staff providing services in the community and emergency service workers are arranged through the local authority.

As a teacher, how do I book a vaccination appointment?

The timing and invitation to teachers to get vaccinated is a matter for the local authorities.

Should I get vaccinated if I have already had coronavirus?

The assumption is that people who have suffered a SARS-CoV-2 infection or COVID-19 have some protection against the disease, at least temporarily. Given this assumed immunity following earlier infection, to avoid exaggerated side-effects and in view of the existing shortage of vaccine, the view of the Standing Vaccination Committee is that people who have previously been ill with COVID-19 should generally be vaccinated around 6 months following recovery, taking prioritisation into account.

If, after the 1st dose of the vaccine is administered, a SARS-Cov-2 infection occurs that is confirmed through diagnostic laboratory testing (positive PCR), then given the assumed immunity following earlier infection, to avoid exaggerated side-effects and in view of the existing shortage of vaccine, the view of the Standing Vaccination Committee is that the 2nd dose of the vaccine should generally only be given around 6 months following recovery or diagnosis.

As before any vaccination, before vaccination against COVID-19 a check should be made to ensure that the patient’s state of health permits vaccination.

The data available to date give no indication as a whole that vaccination following an earlier SARS-CoV-2 infection would be problematic or would entail risks, either in respect of the safety, effectiveness or tolerance of the vaccine. The licensing studies for the two mRNA vaccines also included participants who had already previously had a SARS-CoV-2 infection. No worse tolerance of the vaccine was exhibited by these persons than by participants in the study who were primarily seronegative. Local and systemic reactions following the vaccinations were in fact less strongly pronounced in some cases. The effectiveness of the vaccination is not different if a person has previously had a SARS-CoV-2 infection.

Given this background, there is no need for diagnostic laboratory testing to exclude the presence of an acute or asymptomatic SARS-CoV-2 infection or an unrecognised, prior SARS-CoV-2 infection.
Source: (RKI | COVID-19 and vaccination: FAQs)

Can I choose the vaccine myself?

KV Nordrhein does not know what quantity of which vaccines will be available in the coming weeks and months.
Media reports similarly indicate that this cannot be predicted or estimated at the present time.

Nevertheless, KV Nordrhein is solely tasked with arranging the appointments for vaccination and with the conduct of the vaccinations. Decisions about the distribution of vaccines can only be taken by the Ministry or the local authority.

Information sheet for persons entitled to be vaccinated, regarding data protection

In accordance with the General Data Protection Regulation (GDPR), we are obliged to provide you with certain information regarding the collection of your personal data. You are being given this information sheet to satisfy our obligations in that regard.

GDPR

I would like to register.

To register, click on the homepage on the button “I am new here and would like to register”. You will be forwarded to the page for registering as a new user (“Registrierung als neuer Benutzer”).

Please first enter your log-in data here, comprising your e-mail address and a password you choose for yourself. The password must satisfy the security requirements indicated. Below this, please enter your personal details and contact details. These are checked locally at the vaccination centre, so please ensure that the data entered is correct.

NOTE: If you are booking an appointment for a parent, grandparent or friend, please do not enter your date of birth, but the date of birth for the person to be vaccinated.

Confirm that you agree to the privacy guidelines and the terms and conditions of use – you can display these by clicking on the respective links. Please also confirm that you consent to being contacted via e-mail by KV Nordrhein in connection with the preparations for the vaccination.

To complete registration, click on “Registrierung abschicken” to submit. Before doing so, please make a final check to ensure the data entered is correct.

For security reasons, you are not then immediately able to log in direct. First, you will receive a confirmation link, sent to the e-mail address you entered. The e-mail with the confirmation link is sent automatically when you complete your registration.

Once you have completed your registration, you are forwarded to a confirmation page. Here, you have a further opportunity to correct your e-mail address, in the event that you have entered it incorrectly, or to have the e-mail with the confirmation link sent to you again. Confirm your registration by clicking on the link in the confirmation e-mail. After that, you can log in and book an appointment.

I want to book an appointment.

After you have logged in, you are forwarded to the page for choosing a vaccination centre. This is pre-filled with the vaccination centre selected on the basis of your postcode.

Next, click on “Weiter zu Schritt 2” to continue to the next step. Now, use the calendar to choose the date and time you want. All appointments with a red background and underlined are available for booking for a first dose. Click on a date to select your first dose appointment.

Once the first date has been chosen, the system automatically calculates the date for the second dose, marked in orange in the calendar view. It is not possible to reschedule the second dose appointment manually – the pair of dates must be chosen as calculated.

I can’t download the documents/vaccination documentation.

Due to the extremely high levels of access to our booking software, in some instances your personalised vaccination documentation cannot be made available on the system immediately, but only after a time delay. However, this does not affect the booking for the vaccination appointments, which is retained. In this eventuality, you should log in to the booking portal again in the next few days, using your long-in details, manage the appointment (Termin verwalten) and, while doing so, request the documentation again.

You can also download all the documentation, apart from the booking confirmation, from the following website:
https://www.zusammengegencorona.de/downloads/#mediafilter=corona-schutzimpfung.

Worth knowing: The box for the doctor’s signature in the vaccination documents is for signing by the doctor at the vaccination centre, not for a GP or consultant who is treating the patient.

Is it possible to receive these documents through the post if the appointment was arranged online? What are the options?

No, it is not possible to issue the documents by post in this situation. Due to the extremely high levels of access to the booking system, it can take up to 48 hours for the documents to become available. Please therefore log back into the booking portal at a later time, using your log-in details, and you can request the documents under “Termin verwalten” (Manage appointment). You can do this multiple times.

How many pages are there in the documentation I need to print off myself?

There are seven pages in total (1 x confirmation of booking, 2 x patient history form + 2 x consent form for the first appointment and 2 x patient history form for the second appointment).

I want to change my contact details on the booking portal.

Once you have logged in, you can change your personal details. To do this, go to “Profil bearbeiten” (“Edit profile”). An input screen for your personal details opens.

If no appointments have been booked yet, all the details can be changed. Make the changes, and then click on “Speichern” (“Save”).

If you have already booked appointments, it is NO LONGER possible to change date of birth or postcode subsequently.

I entered my date of birth incorrectly./Instead of the date of birth for my parent/grandparent/friend, I mistakenly entered my own date of birth.

If you have not yet booked appointments, you can also change the date of birth previously entered:

after logging in, go to “Profil bearbeiten” (“Edit profile”). An input screen for your personal details opens.

If no appointments have been booked yet, all the details can be changed. Make the changes, and then click on “Speichern” (“Save”).

If you have already booked appointments, it is NO LONGER possible to change date of birth or postcode subsequently.

I want to cancel an appointment.

To do this, log in again with your username and password. This will take you directly to an overview of your appointments. Select “Termin absagen” (“Cancel appointment”) and confirm the final check. It is not possible to cancel just the first dose appointment – both bookings are automatically cancelled. Afterwards, you will be able to book new appointments. If you have already had your first dose, you can cancel the second dose appointment on its own.

I only have one e-mail address, but I need to register several people for an appointment?

It is possible to register up to two people using a single e-mail address. To do this, after logging in, click on the option to register a second person and book an appointment (“Eine weitere Person registrieren und Termin buchen”).

A window opens for entering the details of the second person. Fill this out, confirm by clicking in the corresponding box that you are acting on behalf of the person being registered, and then click on “Speichern” (“Save”).

After that, you can choose whether you want to book joint appointments or make separate bookings for each person. To do so, follow the menu guide.

You can fine more information on this in the online guide:
https://termin.corona-impfung.nrw/assets/Anleitung-Online-Terminvergabe.pdf

What does the message "Ihre Terminvereinbarung ist freigegeben” (“Your booking is approved”) mean, which appears when an appointment is booked?

This is the confirmation of booking.

I am getting an error message: "Der Bestätigungstoken ist nicht bekannt” (“The confirmation token is not recognised”). What can I do?

Unfortunately, it appears that an error has occurred. To rectify this, you need to request the confirmation link again. To do this, log in again to https://termin.corona-impfung.nrw under “Ich bin schon registriert” (“I am already registered”), using the e-mail address and password you entered when registering. The page for a repeat e-mail validation will then be displayed. Click on the button “E-Mail erneut anfordern” (“Request repeat e-mail”). Click on the new confirmation link in the e-mail received.

I haven’t received a confirmation e-mail for my appointments, which I booked online.

The bookings can be viewed online at any time, and the sending of the confirmation e-mail can be requested again. To do this, log in again to https://termin.corona-impfung.nrw under “Ich bin schon registriert” (“I am already registered”), using the e-mail address and password you entered when registering. The page for a repeat e-mail validation will then be displayed.

Click on the button “E-Mail erneut anfordern” (“Request repeat e-mail”). Click on the new confirmation link in the e-mail received. A reminder e-mail is also sent 7 days before the vaccination appointment. However, both only apply for bookings made online.

Bookings made over the phone are confirmed by the vaccination documentation, which is sent within one week by post.

I want to change my password.

To change your password or to unsubscribe, click on your username top right. Then select “Passwort ändern” (“Change password”). You can then enter a new password.

I want to delete my online account on the booking portal.

You can delete the account by going to your profile and clicking on “Account löschen”.